PT HOME CREDIT INDONESIA · SQL · Excel · 3 processes automated
Automated Scheduling for Agent Certification Training
Built a system that automatically enrolls new agents in certification training and reschedules them before their certificates expire.
Problem
Every new agent joining the team needed to be enrolled in certification training promptly, but there was no centralized system tracking who had been enrolled or when their certificate would expire
Without a system tracking certificate status, there was a real risk of agents continuing to work with an expired or soon-to-expire certificate without anyone noticing until it became a compliance issue
Enrollment and renewal tracking depended on someone manually remembering to check and schedule training for each agent, which didn't scale as the team grew
Approach
Built a system that automatically enrolls every new agent into certification training as soon as they join, removing the need for a manual enrollment step
Set up continuous monitoring of each agent's certificate status, rather than relying on periodic manual checks
Configured the system so that as a certificate approaches its expiration date, a retraining session is automatically scheduled well before it lapses
Tools
SQL · Scheduler
Result
Every new agent is now enrolled in certification automatically, with no manual follow-up required from the team
Certificate status is tracked continuously rather than periodically, closing the gap that previously allowed expired certificates to go unnoticed
The team gained a scalable process for certification management that holds up as headcount grows, rather than depending on manual tracking